Contents 711 Reinstalling Software . . . . . . . . . . . . . . . 75Drivers . . . . . . . . . . . . . . . . . . . . . . . . . . 75What Is a Driver? . . . . . . . . . . . . . . . . . . 75Identifying Drivers . . . . . . . . . . . . . . . . . 76Reinstalling Drivers and Utilities . . . . . . . . . . 76Troubleshooting Software and Hardware Problemsin the Microsoft® Windows® Vista™Operating Systems . . . . . . . . . . . . . . . . . . . 78Restoring Your Operating System . . . . . . . . . . . . 78Using Microsoft Windows System Restore . . . . 78Using Dell™ Factory Image Restore . . . . . . . . 80Using the Operating System Media . . . . . . . . 8112 Specifications . . . . . . . . . . . . . . . . . . . . . 8313 Getting Help . . . . . . . . . . . . . . . . . . . . . . 89Obtaining Assistance . . . . . . . . . . . . . . . . . . 89Technical Support and Customer Service . . . . . 90DellConnect . . . . . . . . . . . . . . . . . . . . 90Online Services . . . . . . . . . . . . . . . . . . 90AutoTech Service . . . . . . . . . . . . . . . . . 91Automated Order-Status Service . . . . . . . . . 91Problems With Your Order . . . . . . . . . . . . . . . 91Product Information . . . . . . . . . . . . . . . . . . . 92Returning Items for Warranty Repair or Credit . . . . . 92Before You Call . . . . . . . . . . . . . . . . . . . . . 93Contacting Dell . . . . . . . . . . . . . . . . . . . . . 95