Getting Help 93Before You CallNOTE: Have your Express Service Code ready when you call. The code helps Dell’sautomated-support telephone system direct your call more efficiently. You may alsobe asked for your Service Tag (located on the back or bottom of your computer).Remember to fill out the Diagnostics Checklist (see "Diagnostics Checklist"on page 94). If possible, turn on your computer before you call Dell forassistance and call from a telephone at or near the computer. You may beasked to type some commands at the keyboard, relay detailed informationduring operations, or try other troubleshooting steps possible only at thecomputer itself. Ensure that the computer documentation is available.CAUTION: Before working inside your computer, follow the safety instructions inyour Product Information Guide.
