82Restoring Your Operating SystemDell Factory ImageRestoreCAUTION: Using Dell Factory ImageRestore to restore your operatingsystem permanently deletes all dataon the hard drive and removes anyprograms or drivers installed after youreceived your computer. If possible,back up the data before using thisoption. Use Dell Factory Image Restoreonly if System Restore did not resolveyour operating system problem.NOTE: Dell Factory Image Restore maynot be available in certain countries or oncertain computers.NOTE: If Dell Factory Image Restoreis not available on your computer, useDell DataSafe Local Backup (see “DellDataSafe Local Backup” on page 79) torestore your operating system.Use Dell Factory Image Restore only as thelast method to restore your operating system.This option restores your hard drive to theoperating state it was in when you purchasedthe computer. Any programs or files addedsince you received your computer—includingdata files—are permanently deleted from thehard drive. Data files include documents,spreadsheets, e‑mail messages, digital photos,music files, and so on. If possible, back up alldata before using Dell Factory Image Restore.Starting Dell Factory ImageRestore1. Turn on the computer.2. When the DELL logo appears, press several times to access the Advanced BootOptions window.NOTE: If you wait too long and theoperating system logo appears, continueto wait until you see the MicrosoftWindows desktop; then, shut down yourcomputer and try again.