Dell XPS P09E Setup Manual

Also see for studio XPS: Product information guide Owner's manual Owner's manual Setup guide Owner's manual

Contents

Dell XPS P09E Setup Manual Manual pdf 90 page image

88Getting HelpReturning Items forRepair Under Warranty orfor CreditPrepare all items being returned, whether forrepair or credit, as follows:NOTE: Before you return the product toDell, ensure that you back up any dataon the hard drive(s) and on any otherstorage device in the product. Removeany and all confidential, proprietaryand personal information, as well asremovable media, such as CDs and mediacards. Dell is not responsible for any ofyour confidential, proprietary or personalinformation; lost or corrupted data; ordamaged or lost removable media thatmay be included with your return.1. Call Dell to obtain a Return MaterialAuthorization Number, and write it clearlyand prominently on the outside of the box.For the telephone number to call for yourregion, see “Contacting Dell” on page 91.2. Include a copy of the invoice and a letterdescribing the reason for the return.3. Include a copy of the Diagnostics Checklist(see “Diagnostic Checklist” on page 90),indicating the tests that you have run and anyerror messages reported by Dell Diagnostics(see “Dell Diagnostics” on page 72).4. Include any accessories that belong withthe item(s) being returned (AC adaptercable, software, guides, and so on) if thereturn is for credit.5. Pack the equipment to be returned in theoriginal (or equivalent) packing materials.NOTE: You are responsible for payingshipping expenses. You are alsoresponsible for insuring any productreturned, and you assume the risk ofloss during shipment to Dell. CollectOn Delivery (C.O.D.) packages are notaccepted.NOTE: Returns that are missing any of thepreceding requirements will be refused atDell’s receiving dock and returned to you.