50Getting HelpFor the telephone number to call for your region,see “Contacting Dell” on page 52.Product InformationIf you need information about additionalproducts available from Dell, or if you would liketo place an order, visit the Dell website atwww.dell.com. For the telephone number to callfor your region or to speak to a sales specialist,see “Contacting Dell” on page 52.Returning Items for Repair UnderWarranty or for CreditPrepare all items being returned, whether forrepair or credit, as follows:Call Dell to obtain a Return Material1.Authorization Number, and write it clearlyand prominently on the outside of the box.For the telephone number to call for your2.region, see “Contacting Dell” on page 52.Include a copy of the invoice and a letter3.describing the reason for the return.Include a copy of the Diagnostics Checklist4.(see “Diagnostic Checklist” on page 51),indicating the tests that you have runand any error messages reported by theDell Diagnostics (see “Dell Diagnostics”on page 39).Include any accessories that belong with5.the item(s) being returned (power cables,software, guides, and so on) if the return isfor credit.Pack the equipment to be returned in the6.original (or equivalent) packing materials.You are responsible for paying shipping7.expenses. You are also responsible forinsuring any product returned, and youassume the risk of loss during shipment toDell. Collect On Delivery (C.O.D.) packagesare not accepted.Returns that are missing any of the8.preceding requirements will be refused atDell’s receiving dock and returned to you.