Before You CallNOTE: Have your Express Service Code ready when you call. The code helps Dell's automated-support telephone system direct your call more efficiently.Remember to fill out the Diagnostics Checklist. If possible, turn on your computer before you call Dell for technical assistance and call from a telephone at ornear the computer. You may be asked to type some commands at the keyboard, relay detailed information during operations, or try other troubleshootingsteps possible only at the computer itself. Ensure that the computer documentation is available.Contacting DellTo contact Dell electronically, you can access the following websites:l www.dell.coml support.dell.com (support)For specific web addresses for your country, find the appropriate country section in the table below.When you need to contact Dell, use the electronic addresses, telephone numbers, and codes provided in the following table. If you need assistance indetermining which codes to use, contact a local or an international operator.CAUTION: Before working inside your computer, read the safety instructions in your Owner's Manual.Diagnostics ChecklistName:Date:Address:Phone number:Service Tag (bar code on the back of the computer):Express Service Code:Return Material Authorization Number (if provided by Dell support technician):Operating system and version:Devices:Expansion cards:Are you connected to a network? Yes NoNetwork, version, and network adapter:Programs and versions:See your operating system documentation to determine the contents of the system's start-up files. If the computer is connected to a printer, print each file.Otherwise, record the contents of each file before calling Dell.Error message, beep code, or diagnostic code:Description of problem and troubleshooting procedures you performed:NOTE: Toll-free numbers are for use within the country for which they are listed.NOTE: In certain countries, support specific to Dell XPS™ portable computers is available at a separate telephone number listed for participatingcountries. If you do not see a telephone number listed that is specific for XPS portable computers, you may contact Dell through the support numberlisted and your call will be routed appropriately.Country (City)International Access CodeCountry CodeCity CodeDepartment Name or Service Area,Website and E-Mail AddressArea Codes,Local Numbers, andToll-Free NumbersAnguilla General Support toll-free: 800-335-0031Antigua and Barbuda General Support 1-800-805-5924Argentina (Buenos Aires)International Access Code: 00Country Code: 54City Code: 11Website: www.dell.com.arE-mail: us_latin_services@dell.comE-mail for desktop and portable computers:la-techsupport@dell.comE-mail for servers and EMC® storage products:la_enterprise@dell.comCustomer Care toll-free: 0-800-444-0730Technical Support toll-free: 0-800-444-0733Technical Support Services toll-free: 0-800-444-0724Downloaded from LpManual.com Manuals