108117-01HFor more information, visit www.desatech.comFor more information, visit www.desatech.com30TROUBLESHOOTINGTROUBLESHOOTINGContinuedPOSSIBLE CAUSE1. Metal expanding while heating or con-tracting while cooling1. Fireplace burning vapors from paint, hairspray, glues, cleaners, chemicals, newcarpet, etc. (seeIMPORTANT statementabove)2. Gas leak. See Warning statementabove1. Not enough fresh air is available2. Low line pressure3. ODS/pilot is partially clogged1. Gas leak. See Warning statementabove2. Control valve defective1. Foreign matter between control valveand burner2. Gas leak. See Warning statementabove1. Improper log placement2. Drafts or other air currents affectingflame pattern3. Air holes at burner inlet blocked4. Burner flame holes blocked1. When heated, vapors from furniture pol-ish, wax, carpet cleaners, etc. may turninto white powder residueOBSERVED PROBLEMFireplace produces a clicking/ticking noisejust after burners are lit or shut offFireplace produces unwanted odorsFireplace shuts off in use (ODS operates)Gas odor even when wall switch and remotecontrol buttons and switches are in OFFpositionGas odor during combustionDark residue on logs or inside of fireplaceNote: After removng all causes of residuedeposits, completely clean fireplace and appli-ances of all residue before reusing appliance.White powder residue forming within burnerbox or on adjacent walls or furnitureREMEDY1. This is common with most fireplaces. Ifnoise is excessive, contact qualified ser-vice person1. Open window and ventilate room. Stopusing odor causing products while fire-place is running2. Locate and correct all leaks (see Check-ing Gas Connections, pages 17 and 18)1. Open window and/or door for ventilation2. Contact local gas company3. Clean ODS/pilot (see Cleaning andMaintenance, pages 26 and 27)1. Locate and correct all leaks (see Check-ing Gas Connections, pages 17 and 18)2. Replace control valve1. Take apart gas tubing and remove for-eign matter2. Locate and correct all leaks (see Check-ing Gas Connections, pages 17 and 18)1. Properly locate logs (see Installing Logs,pages 21 and 22)2. Eliminate source of drafts around heater3. Clean out air holes at burner inlet. Peri-odically repeat as needed4. Remove blockage1. Turn heater off when using furniturepolish, wax, carpet cleaners, or similarproductsWARNING: If you smell gas• Shut off gas supply.• Do not try to light any appliance.• Do not touch any electrical switch; do not use any phone in yourbuilding.• Immediately call your gas supplier from a neighbor’s phone. Follow thegas supplier’s instructions.• If you cannot reach your gas supplier, call the fire department.IMPORTANT: Operating fireplace where impurities in air exist may create odors. Cleaningsupplies, paint, paint remover, cigarette smoke, cements and glues, new carpet or textiles,etc., create fumes. These fumes may mix with combustion air and create odors. These odorswill disappear over time.