110148-01BFor more information, visit www.desatech.comFor more information, visit www.desatech.com2525TROUBLESHOOTINGContinuedWARNING: If you smell gas• Shut off gas supply.• Do not try to light any appliance.• Do not touch any electrical switch; do not use any phone in yourbuilding.• Immediately call your gas supplier from a neighbor’s phone. Follow thegas supplier’s instructions.• If you cannot reach your gas supplier, call the fire department.IMPORTANT: Operating fireplace where impurities in air exist may create odors. Cleaningsupplies, paint, paint remover, cigarette smoke, cements and glues, new carpet or textiles,etc., create fumes. These fumes may mix with combustion air and create odors. These odorswill disappear over time.POSSIBLE CAUSE1. Metal expanding while heating or con-tracting while cooling1. Heater burning vapors from paint, hairspray, glues, cleaners, chemicals, newcarpet, etc. (SeeIMPORTANT state-ment above)2. Low fuel supply (propane/LP only)3. Gas leak. See Warning statementat top of page1. Not enough fresh air is available2. Low line pressure3. ODS/pilot is partially clogged1. Gas leak. See Warning statementat top of page2. Control valve or gas control defective1. Foreign matter between control valveand burner2. Gas leak. See Warning statementat top of page1. Improper log placement2. Drafts or other air currents affectingflame pattern3. Air holes at burner inlet blocked4. Burner flame holes blockedREMEDY1. This is common with most heaters. Ifnoise is excessive, contact qualified ser-vice person1. Open window to ventilate room. Stop us-ing odor causing products while heateris running2. Refill supply tank (propane/LP only)3. Locate and correct all leaks (see Check-ing Gas Connections, page 14)1. Open window and/or door for ventilation2. Contact local natural or propane/LP gascompany3. Clean ODS/pilot (see Cleaning andMaintenance, page 21)1. Locate and correct all leaks (see Check-ing Gas Connections, page 14)2. Replace control valve or gas control1. Take apart gas tubing and remove for-eign matter2. Locate and correct all leaks (see Check-ing Gas Connections, page 14)1. Properly locate logs (see Installing Logs,pages 15 and 16)2. Eliminate source of drafts around heater3. Clean out air holes at burner inlet. Peri-odically repeat as needed4. Remove blockageOBSERVED PROBLEMFireplace produces a clicking/ticking noisejust after burner is lit or shut offFireplace produces unwanted odorsFireplace shuts off in use (ODS operates)Gas odor even when control knob is in OFFpositionGas odor during combustionDark residue on logs inside of their fireplaceNote: After removing all causes of residuedeposits, completely clean fireplace and ap-pliance off residue before reusing applianceTROUBLESHOOTING