www.desatech.com 111987-01D38REPLACEMENT PARTSNote: Use only original replacement parts. Thiswill protect your warranty coverage for partsreplaced under warranty.pARTS UNDER WARRANTYContact authorized retailers of this product. Ifthey can not supply original replacement part(s),call DESA’s Customer Service Department at1-866-672-6040.When calling DESA, have ready• your name• your address• model and serial numbers of your fireplace• how fireplace was malfunctioning• type of gas used (propane/LP or natural gas)• purchase dateUsually, we will ask you to return the part to thefactory.pARTS NOT UNDER WARRANTYContact authorized retailers of this product. If theycan not supply original replacement part(s), callDESA at 1-866-672-6040 for referral information.When calling DESA, have ready• model number of your fireplace• the replacement part numberSERVICE hINTSWhen Gas pressure Is Too Low• pilot will not stay lit• burners will have delayed ignition• fireplace will not produce specified heat• propane/LP gas supply might be low (propane/LP units only)You may feel your gas pressure is too low. If so,contact your local gas supplier.TEChNICAL SERVICEYou may have further questions about installation,operation, or troubleshooting. If so, contact DESA’sCustomer Service Department at 1-866-672-6040.When calling please have your model and serialnumbers of your heater ready.You can also visit DESA’s technical service website at www.desatech.com.SPECIFICATIONS(V)T32EN(R)• Rating: 12,000/18,000Btu/Hr• Gas Type: Natural• Ignition: Electronic• Manifold Pressure: 3.5" W.C.• Minimum Inlet Supply Pressure: 5.5" W.C.• Dimensions (Actual size of firebox. Measure-ments do no include nailing flanges or stand-offs): 32 1/4" x 34 1/2" x 16 5/8"(V)T32EP(R)• Rating: 11,000/17,000Btu/Hr• Gas Type: Propane/LP• Ignition: Electronic• Manifold Pressure: 10.0" W.C.• Minimum Inlet Supply Pressure: 11.0" W.C.• Dimensions (Actual size of firebox. Measure-ments do no include nailing flanges or stand-offs): 32 1/4" x 34 1/2" x 16 5/8"