ECOPURE EP100 Installation And Operation Manual
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20Troubleshooting GuidePROBLEM CAUSE CORRECTIONNo soft water 1. No salt in the storage tank. Refill with salt and then use RECHARGE NOW feature.No soft water & dis-play is blank1. Power supply unplugged at wall outlet, orpower cable disconnected from back of elec-tronic board or power supply malfunction.Check for loss of power and correct. Reset electroniccontrols and then use RECHARGE NOW feature.2. Fuse blown, circuit breaker popped, or cir-cuit switched off (See “Power OutageMemory” on Page 18).Replace fuse, reset circuit breaker, or switch circuit on,and then use RECHARGE NOW feature.3. Electronic control board malfunction. Replace electronic control board (See Page 25).No soft water & saltlevel not dropping1. Salt storage tank “bridged”. Refer to “Breaking a Salt Bridge” section to break.2. Bypass valve(s) in “bypass” position. Move bypass valve(s) to “service” position.No soft water & saltstorage tank full ofwater,water running todrain while unit is inthe soft water cycle1. Dirty, plugged or damaged nozzle & venturiassemblyTake apart, clean and inspect nozzle & venturi (See“Cleaning the Nozzle & Venturi” section.2. Inner valve fault causing leak. Replace seals and rotor.3. Valve drain hose is plugged. Hose must not have any kinks, sharp bends or any waterflow blockage (See “Valve Drain Requirements” section.4. Valve drain line and Salt Storage Tankoverflow drain connected together by a tee.Disconnect tee and run separate drain lines.5. Low or high system water pressure (lowpressure may disrupt brine draw duringrecharge, high pressure may cause innervalve parts failure).If pressure is low, increase well pump output to a mini-mum 20 psi. If daytime pressure is over 100 psi, add apressure reducing valve in the supply pipe to the soften-er. Contact a licensed plumber.6. Brine float dirty or broken. Clean or replace Brine Valve Float Assembly.7. Leak between valve and resin tank. Replace o-rings between resin tank and valve.Water hard some-times1. Incorrect time set. Check and change time setting.2. Incorrect water hardness set. Refer to “Set Water Hardness” section to set correctly.3. Incorrect model code programmed. Refer to “Program the Water Softener” section to set cor-rectly.4. Hot water being used when softener isregenerating.Avoid using hot water while the softener is regenerating,as the water heater will fill with hard water.5. Possible increase in water hardness. Test untreated water for hardness and iron, and programthe water softener accordingly (See “Set WaterHardness”) section to set.6. Leaking faucet or toilet valve. Excessivewater usage.A small leak can waste hundreds of gallons of water in afew days. Fix all leaks and always fully close faucets.Iron in water 1. Clear water iron in water supply. Test untreated water for hardness and iron, and programthe water softener accordingly (See “Set WaterHardness”) section to set.2. Iron in soft water. Clean resin bed with Resin Bed Cleaner. Follow instruc-tions on package.3. Bacterial or organic bound iron. Cannot be treated by water softener.Resin in householdplumbing1. Crack in distributor or riser tube. Replace resin tank assembly.Salt storage tankleaking1. Crack in brine tank. Replace salt storage tank assembly.Motor stalled orclicking1. Motor malfunction or internal valve faultcausing high torque on motor.a. Replace rotor/seal.b. Replace motor & switch.Error code E1, E3 orE4 appears1. Fault in wiring harness or connections toposition switch.Replace wiring harness or connections to position switch.2. Fault in switch. Replace switch.3. Fault in valve causing high torque. Replace rotor/seal.4. Motor inoperative. Replace motor.Error code E5 1. Electronic control malfunction. Replace electronic control board. |
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