ECOPURE EP100 Installation And Operation Manual
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22TroubleshootingNeed help troubleshooting? Call Toll Free 1-800-693-1138 Monday- Friday, 7 AM - 6 PM CSTor visit www.ecopurewaterproducts.comWhen you call, please be prepared to provide the model and serial number,found on the rating decal, located on the rim below the salt lid hinges.RESETTING TO FACTORY DEFAULTSTo reset the electronic controller to its factory defaultfor all settings (time, hardness, etc.):1. Press the SELECT button and hold it until the dis-play changes twice to show “CODE” and the flash-ing model code.2. Press the p UP button (a few times, if necessary)to display a flashing “SoS”.3. Press the SELECT button, and the electronic con-troller will restart.4. Set the present time, hardness, etc., as describedon pages 12 & 13 (for Model EP100) or pages 15& 16 (for Model EP200).MANUAL ADVANCE REGENERATIONCHECKThis check verifies proper operation of the valvemotor, brine tank fill, brine draw, regeneration flowrates, and other controller functions. Always makethe initial checks, and the manual initiated diagnos-tics.NOTE: The electronic control display must show asteady time (not flashing). If an error codeshows, first press the SELECT button to enterthe diagnostic display.1. Press the RECHARGE button and hold in for 3seconds. RECHARGE begins to flash as the soft-ener’s valve advances from the service to fill posi-tion. Remove the brinewell cover and, using aflashlight, observe fill water entering the tank.FIG. 47Model EP200Model EP100If water does not enter the tank, look for anobstructed nozzle, venturi, fill flow plug, brine tub-ing, or brine valve riser pipe.2. After observing fill, press the RECHARGE button tomove the softener’s valve into the brine position. Aslow flow of water to the drain will begin. Verifybrine draw from the brine tank by shining a flash-light into the brinewell and observing a noticeabledrop in the liquid level. This may take 15 to 20minutes.NOTE: Be sure water is in contact with the salt, andnot separated by a salt bridge (See "BreakingA Salt Bridge" section).If the water softener does not draw brine, check for(most likely to least likely):= Dirty or plugged nozzle and venturi, see"Cleaning the Nozzle and Venturi" section.= Nozzle and venturi not seated on the gasket, orgasket deformed.= Valve seals leaking.= Restriction in valve drain, causing a back-pres-sure (bends, kinks, elevated too high, etc.). See"Install Valve Drain Hose" section.= Obstruction in brine valve or brine tubing.NOTE: If water system pressure is low, an elevateddrain hose may cause back pressure, stop-ping brine draw.3. Press the RECHARGE button to move the soften-er’s valve into the backwash position. Look for afast flow of water from the drain hose. Check thatthe drain can adequately handle the flow and vol-ume.An obstructed flow indicates a plugged top distribu-tor, backwash flow plug, or drain hose.4. Press the RECHARGE button to move the soften-er’s valve into the fast rinse position. Again lookfor a fast drain flow. Allow the softener to rinse fora few minutes to flush out any brine that mayremain in the resin tank from the brining cycle test.5. To return the softener’s valve to the service posi-tion, press the RECHARGE button. |
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