Eaton Cutler-Hammer PanelMate Manual

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2 Reliance Communication Driver ManualSupport ServicesThe goal of Eaton’s Cutler-Hammer business unit is to ensure your greatest possible satisfaction withthe operation of our products. We are dedicated to providing fast, friendly and accurate assistance.That is why we offer you so many ways to get the support you need. Whether it's by phone, fax ormail, you can access Eaton’s Cutler-Hammer support information 24 hours a day, seven days a week.Our wide range of services are listed below.You should contact your local distributor for product pricing, availability, ordering, expediting andrepairs.Website Address www.cutler-hammer.eaton.comUse the Cutler-Hammer website to find product information. You can also find information on localdistributors or Cutler-Hammer sales offices.e-TRCTechnical Resource Center(support for OI, PLC & IPC)VOICE:• 800-809-2772, selection 5 (8:00AM-5:00PM EST)• 414-449-7100, selection 5 (8:00AM-5:00PM EST)FAX: 614-882-0417EMAIL: CHATechSupport@eaton.comAFTER-HOURS PLANT DOWN EMERGENCY:• 800-809-2772, selection 5 (5:00PM-8:00AM EST)• 414-449-7100, selection 5 (5:00PM-8:00AM EST)If you are in the US or Canada, and have OI/PLC/IPC questions, you can take advantage of our toll-free line for technical assistance with hardware and software product selection, system design andinstallation, and system debugging and diagnostics. Technical support engineers are available for callsduring regular business hours.Information Fax-Back Service VOICE: 614-899-5323The latest Cutler-Hammer product information, specifications, technical notes and company news areavailable to you via fax through this direct document request service. Using a touch-tone phone, youcan select any of the info faxes from our automated product literature and technical document library,enter a fax number and receive the information immediately.Repair and Upgrade Service(support for OI & IPC)VOICE:• 800-809-2772, selection 5 (8:00AM-5:00PM EST)• 414-449-7100, selection 5 (8:00AM-5:00PM EST)FAX: 614-882-3414EMAIL: RepairCHA@eaton.comIf you have questions regarding the repair or upgrade of an OI/IPC, contact your local distributor.Additional support is also available from our well-equipped Repair and Upgrade Service department.European PanelMate SupportCenterVOICE: +41 1 806 64 44 (9:00AM-5:00PM CET)EMAIL: CHSupport@bfa.chThis center, located in Zurich, Switzerland, provides high-level quality support and product repairservices for your PanelMate products. You will receive real-time technical and application support.