39Installation Instructions The Problem SolverQUESTIONS?USE THIS PROBLEM SOLVERPROBLEM POSSIBLE CAUSESURFACE UNITS WILL • You must use pans which are absolutely flat. If light can be seen betweenNOT MAINTAIN A ROLLING the pan bottom and a straight edge, the elements will not transfer heat properly.BOIL OR FRYING RATE IS • Pan bottoms should closely match the diameter of the surface unit selected.NOT FAST ENOUGHFOODS COOK SLOWLY • Improper cookware being used. Pan bottoms should be flat, fairly heavy-weightand the same diameter as the surface unit selected.SURFACE UNITS DO NOT • Difficulty may be in the main distribution panel of your house, caused by aWORK PROPERLY blown oven-circuit fuse, a tripped oven-circuit breaker, the main fuse or themain circuit breaker, depending on the nature of the power supply. If a circuitbreaker is involved, reset it. If the control box uses fuses, the oven fuse(a cartridge-type) should be changed, BUT ONLY BY SOMEONE FAMILIARWITH ELECTRICAL CIRCUITS. If after performing one of these procedures,the fuse blows or circuit breaker trips again, call for service.NOTE: Apartment tenants or condominium owners should ask their buildingmanagement to perform this check before calling for service.• Cooktop surface unit controls are not properly set, or the wrong control knobis set for the surface unit you are using.TINY SCRATCHES • Incorrect cleaning methods have been used, cookware with rough bottoms has(may appear as cracks) OR been used, or coarse particles (salt or sand) were between the cookware and theABRASIONS ON RADIANT surface of cooktop. Use recommended cleaning procedures, be sure cookwareCOOKTOP GLASS SURFACE bottoms and cookware are clean before use and use cookware with smoothbottoms. Tiny scratches are not removable but will become less visible in timeas a result of cleaning.METAL MARKINGS • Do not slide aluminum cookware across the surface. Use recommended(may appear as scratches) cleaning procedure to remove marks.• Incorrect cleaning materials have been used, encrusted boilovers or grease spattersremain on the surface. Use a razor scraper and recommended cleaning procedure.DARK STREAKS • Use a razor scraper and recommended cleaning procedure.OR SPECKSAREAS OF • Marks from aluminum and copper pans as well as mineral deposits from waterDISCOLORATION or food can be removed with the cleaning cream.ON COOKTOPHOT SUGAR MIXTURES/ • See the Glass Cooktop Cleaning section.PLASTIC MELTED TOTHE SURFACEFREQUENT CYCLING • Incorrect cookware used. Use only flat cookware to minimize cycling.OFF AND ON OFSURFACE UNITS(continued next page)