Before You Call For Service…Troubleshooting TipsSave time and money! Review the charts on the followingpages first and you may not need to call for service.ProblemPossible CausesWhat To DoSurface units will not Improper cookware •Use pans which are absolutely flat and matchmaintain a rolling boil being used. the diameter of the surface unit selected.or cooking is notfast enoughSurface units do A fuse in your home • Replace fuse or reset circuit breaker.not work properly may be blown or thecircuit breaker tripped.Cooktop controls •Check to see the correct control is set for the surfaceimproperly set. unit you are using.Tiny scratches (may Incorrect cleaning • Use recommended cleaning procedures.appear as cracks) methods being used.or abrasions on radiantcooktop glass surface Cookware with rough • Be sure cookware bottoms and cookware are cleanbottoms being used or before use. Use cookware with smooth bottoms. Tinycoarse particles (salt scratches are not removable but will become lessor sand) were between visible in time as a result of cleaning.the cookware and thesurface of the cooktop.Cookware has beenslid across the cooktopsurface.Areas of discoloration Improper cookware •Marks from aluminum and copper pans as well ason the cooktop being used. mineral deposits from water or food can be removedwith the cleaning cream.Hot sugar mixtures Hot cooktop came •See theCleaning the glass cooktop section.or plastic melted into contact withto the surface these substances.Frequent cycling off and Improper cookware •Use only flat cookware to minimize cycling.on of surface units being used.35OperatingInstructionsCare and CleaningInstallationInstructions Troubleshooting TipsSafety InstructionsConsumer Support