49-80691-1 25TROUBLESHOOTING TIPSTroubleshooting tips ... Before you call for serviceSave time and money! Review the charts on the following pages first and you may not need to call for service.Problem Possible Cause What To DoSurface units will notmaintain a rolling boilor cooking is not fastenoughImproper cookware being used. 8VHSDQVZKLFKDUHIODWDQGPDWFKWKHGLDPHWHURIWKHsurface unit selected.In some areas, the power(voltage) may be low.&RYHUSDQZLWKDOLGXQWLOGHVLUHGKHDWLVREWDLQHGCoil surface units do notwork properlyThe surface units are notplugged in solidly.:LWKWKHFRQWUROVRIIFKHFNWRPDNHVXUHWKHVXUIDFHXQLWis plugged completely into the receptacle.The surface unit controlsimproperly set.&KHFNWRVHHWKHFRUUHFWFRQWUROLVVHWIRUWKHVXUIDFHXQLWyou are using.The drip pans are not setsecurely in the cooktop.:LWKWKHFRQWUROVRIIFKHFNWRPDNHVXUHWKHGULSSDQLVLQthe recess in the cooktop and that the opening in the panlines up with the receptacle.Surface units do notwork properlyA fuse in your home may beblown or the circuit breakertripped.Replace the fuse or reset the circuit breaker.Cooktop controls improperly set. &KHFNWRVHHWKHFRUUHFWFRQWUROLVVHWIRUWKHVXUIDFHXQLWyou are using.Surface unit stopsglowing when turned toa lower settingThe unit is still on and hot. This is normal.Scratches (may appearas cracks) on cooktopglass surfaceIncorrect cleaning methodsbeing used.Scratches are not removable. Tiny scratches will becomeless visible in time as a result of cleaning.Cookware with rough bottomsbeing used or coarse particles(salt or sand) were between thecookware and the surface of thecooktop. Cookware has beenslid across the cooktop surface.To avoid scratches, use the recommended cleaningprocedures. Make sure bottoms of cookware are cleanbefore use, and use cookware with smooth bottoms.Areas of discolorationon the cooktopFood spillovers not cleanedbefore next use.6HHWKH&OHDQLQJWKHJODVVFRRNWRSVHFWLRQHot surface on a model with alight-colored cooktop.This is normal. The surface may appear discolored when it ishot. This is temporary and will disappear as the glass cools.Plastic melted to thesurfaceHot cooktop came into contactwith plastic placed on the hotcooktop.6HHWKH*ODVVVXUIDFH²SRWHQWLDOIRUSHUPDQHQWGDPDJHVHFWLRQLQWKH&OHDQLQJWKHJODVVFRRNWRSVHFWLRQPitting (or indentation)of the cooktopHot sugar mixture spilled on thecooktop.&DOODTXDOLILHGWHFKQLFLDQIRUUHSODFHPHQWFrequent cycling off andon of surface unitsImproper cookware being used. 8VHRQO\IODWFRRNZDUHWRPLQLPL]HF\FOLQJMy new oven doesn'tcook like my old one.Is something wrongwith the temperaturesettings?Your new oven has a differentcooking system from your oldoven and therefore may cookdifferently than your old oven.For the first few uses, follow your recipe times andtemperatures carefully. If you still think your new ovenis too hot or too cold, you can adjust the temperatureyourself to meet your specific cooking preference.NOTE:7KLVDGMXVWPHQWDIIHFWV%DNHDQG&RQYHFWLRQ%DNH0XOWLWHPSHUDWXUHVLWZLOOQRWDIIHFW&RQYHFWLRQ5RDVW%URLORU&OHDQFood does not bakeproperlyOven controls improperly set. 6HHWKH&RRNLQJ0RGHVVHFWLRQRack position is incorrect orrack is not level.6HHWKH&RRNLQJ0RGHVVHFWLRQDQG&RRNLQJ*XLGHIncorrect cookware or cookwareof improper size being used.6HHWKH&RRNZDUHVHFWLRQOven temperature needsadjustment.See the Special Features section.Ingredient substitution Substituting ingredients can change the recipe outcome.