49-80690 29TROUBLESHOOTING TIPSTroubleshooting tips ... Before you call for serviceSave time and money! Review the charts on the following pages first and you may not need to call for service.Problem Possible Cause What To DoSurface units will notmaintain a rolling boilor cooking is not fastenoughImproper cookware being used. Use pans which are flat and match the diameter of thesurface unit selected.In some areas, the power(voltage) may be low.Cover pan with a lid until desired heat is obtained.Surface units do notwork properlyA fuse in your home may beblown or the circuit breakertripped.Replace the fuse or reset the circuit breaker.Cooktop controls improperly set. Check to see the correct control is set for the surface unityou are using.Surface unit stopsglowing when turned toa lower settingThe unit is still on and hot. This is normal.Scratches (may appearas cracks) on cooktopglass surfaceIncorrect cleaning methodsbeing used.Scratches are not removable. Tiny scratches will becomeless visible in time as a result of cleaning.Cookware with rough bottomsbeing used or coarse particles(salt or sand) were between thecookware and the surface of thecooktop. Cookware has beenslid across the cooktop surface.To avoid scratches, use the recommended cleaningprocedures. Make sure bottoms of cookware are cleanbefore use, and use cookware with smooth bottoms.Areas of discolorationon the cooktopFood spillovers not cleanedbefore next use.See the Cleaning the glass cooktop section.Hot surface on a model with alight-colored cooktop.This is normal. The surface may appear discolored when it ishot. This is temporary and will disappear as the glass cools.Plastic melted to thesurfaceHot cooktop came into contactwith plastic placed on the hotcooktop.See the Glass surface—potential for permanent damagesection in the Cleaning the glass cooktop section.Pitting (or indentation)of the cooktopHot sugar mixture spilled on thecooktop.Call a qualified technician for replacement.Frequent cycling off andon of surface unitsImproper cookware being used. Use only flat cookware to minimize cycling.My new oven doesn'tcook like my old one.Is something wrongwith the temperaturesettings?Your new oven has a differentcooking system from your oldoven and therefore may cookdifferently than your old oven.For the first few uses, follow your recipe times andtemperatures carefully. If you still think your new ovenis too hot or too cold, you can adjust the temperatureyourself to meet your specific cooking preference.NOTE: This adjustment affects Bake, and ConvectionBake temperatures; it will not affect Convection Roast,Broil or Clean.Food does not bakeproperlyOven controls improperly set. See the Cooking Modes section.Rack position is incorrect orrack is not level.See the Cooking Modes section and Cooking Guide.Incorrect cookware or cookwareof improper size being used.See the Cookware section.Oven temperature needsadjustment.See the Special Features section.Ingredient substitution Substituting ingredients can change the recipe outcome.