49-80801 TROUBLESHOOTING TIPSTroubleshooting Tips ... %HIRUH\RXFDOOIRUVHUYLFHSave time and money! Review the charts on the following pages first and you may not need to call for service.Problem Possible Causes What To DoBurners haveyellow or yellow-tipped flamesThe combustion quality ofburner flames needs to bedetermined visually.Determine the quality of flames visually. Normal burner flames shouldORRNOLNH $ RU % /RQJEULJKW\HOORZIODPHVDUHQRWQRUPDO1RUPDOIODPHVPD\VKRZsigns of an orange tint when well heated or signs of flickering orangedue to particles in the gas or air.Control knobs willnot turn.QRELVQ¶WSXVKHGGRZQ To turn from the OFF position, push the knob down and then turn.Burners do notlight3OXJRQFRRNWRSLVQRWcompletely inserted in theelectrical outlet.Make sure electrical plug is plugged into a live, properly groundedoutlet.Gas supply not connected orturned on.See the Installation Instructions that came with your cooktop.A fuse in your home may beblown or the circuit breakertripped.Replace the fuse or reset the circuit breaker.%XUQHUSDUWVQRWUHSODFHGcorrectly.See the Cleaning the Cooktop section.The electrodes under theburners are soiled.See the Cleaning the Cooktop section.Cooktop is locked. 8QORFNWKHFRRNWRS6HHWKH8VLQJWKH&RRNWRSVHFWLRQThe igniter hole (on somemodels) is plugged.See the Cleaning the Cooktop section.Ticking sound ofigniter persistsafter burner lightsControl knob is still in the/,7(SRVLWLRQTurn the knob out of the LITE position to the desired setting.Turn the burner off and relight. If ticking is still present, call for service.Top burners do notburn evenlyImproper burner assembly. Make sure the burner caps are seated correctly. See the Care andCleaning of the range section.%XUQHUVORWVRQWKHVLGHRIthe burner may be clogged.Remove the burners for cleaning. See the Care and Cleaning of therange section.(A) Soft blue flames—Normal for natural gas(B) Yellow tips onouter cones—Normal for propane gas