13Safety Instructions Operating Instructions Care and Cleaning Troubleshooting Tips Consumer SupportBefore you call for service… www.GEAppliances.comTroubleshooting TipsSave time and money! Review the chart on this page firstand you may not need to call for service.Problem Possible Causes What To DoBurners have yellow or The combustion quality of • Use the illustrations below to determine if your burneryellow-tipped flames burner flames needs to be flames are normal. If burner flames look like A, call fordetermined visually. service. Normal burner flames should look like B or C,depending on the type of gas you use. With LP gas, someyellow tipping on outer cones is normal.A–Yellow flames B–Yellow tips C–Soft blue flamesCall for service on outer cones Normal for naturalNormal for LP gas gasControl knobs Knob isn’t pushed down. • To turn from the OFF position, push the knob in andwill not turn then turn.Burners do Plug on cooktop is not • Make sure electrical plug is plugged into a live, properlynot light completely inserted in the grounded outlet.electrical outlet.Gas supply not connected • See the Installation Instructions that came with youror turned on. cooktop.A fuse in your home may be • Replace the fuse or reset the circuit breaker.blown or the circuit breakertripped.Burner parts not replaced • See the Care and cleaning of the cooktop section.correctly.Ticking sound of spark Control knob is still • Turn the knob out of the LITE position to the desiredigniter persists after in the LITE position. setting.burner lights • Turn the burner off and relight. If ticking is stillpresent, call for service.Burner flames very Improper air to gas ratio. • If cooktop is connected to LP gas, check all stepslarge or yellow in the Installation Instructions that came withyour cooktop.