GE JGP989 Technical Service Manual

Also see for JGP989: Owner's Manual & Installation Instructions User guide Owner's Manual & Installation Instructions

Contents

GE JGP989 Technical Service Manual Manual pdf 21 page image

– 19 –TroubleshootingBurner flames arevery large, yellow,or yellow-tippedBurners do not lightTicking sound ofspark igniterpersists after burnerlightsTicking soundpersists after burneris turned OFFTiny scratches (mayappear as cracks)or abrasions onglass ceramicsurfaceHot sugar mixturesor plastic melted tothe surfaceProblem Possible Causes What to DoThe combustion qualityof burner flames needsto be determined visually.Plug on cooktop is notcompletely inserted inthe electrical outlet.Gas supply is notconnected or turned ON.A fuse may be blown or acircuit breaker tripped.Burner parts not replacedcorrectly.Igniter tip broken or bent.Igniter switch defective.Spark module defective.Control knob is still inthe LITE position.Knob is not fully in theOFF position.Incorrect cleaningmethods being used.Hot cooktop came intocontact with thesesubstances.• Use the illustrations below to determine if the burnerflames are normal. If the burner flames look like A, seeFlame Adjustments. Normal burner flames should looklike B or C, depending on the type of gas you use. WithLP gas, some yellow tipping on outer cones is normal.A–Yellow flames B–Yellow tips C–Soft blue flamesCall for service on outer cones Normal for naturalNormal for LP gas gas• Make sure electrical plug is plugged into a live, properlygrounded outlet.• See the Installation Instructions that came with thecooktop.• Replace the fuse or reset the circuit breaker.• Make sure the pins in the burner head are properlylocated in the burner base holes.• Replace igniter.• Replace igniter switches.• Replace spark module.• Turn the knob beyond the LITE position to the desiredsetting.• Turn the burner off and relight. If ticking is still present,replace the igniter switches.• Remove knob by pulling it straight off the stem andcheck the bottom of the knob for any buildup of soil. Ifticking persists, replace the igniter switches.• Use recommended cleaning procedures as described inUse and Care manual.• See theCleaning the Glass Ceramic Cooktop sectionof theUse and Care manual.GEA00785