15Safety Instructions Operating Instructions Care and Cleaning Troubleshooting Tips Consumer SupportBefore you call for service… ge.comTroubleshooting TipsSave time and money! Review the charts on the followingpages first and you may not need to call for service.Problem Possible Causes What To DoSurface elements will not Improper cookware • Use pans which are absolutely flat and matchmaintain a rolling boil being used. the diameter of the surface element selected.or cooking is slowSurface elements do Cooktop controls • Check to see the correct control is set for the surfacenot work properly improperly set. element you are using.Scratches on cooktop Incorrect cleaning methods • Use recommended cleaning procedures. See theglass surface being used. Cleaning the glass cooktop section.Cookware with rough bottoms • To avoid scratches, use the recommended cleaningbeing used or coarse particles procedures. Make sure bottoms of cookware are clean(salt or sand) were between before use, and use cookware with smooth bottoms.the cookware and the surfaceof the cooktop.Cookware has been slidacross the cooktop surface.Areas of discoloration Food spillovers not cleaned • See the Cleaning the glass cooktop section.on the cooktop before next use.Hot surface on a model • This is normal. The surface may appear discoloredwith a light-colored glass when it is hot. This is temporary and will disappearcooktop. as the glass cools.Plastic melted to Hot cooktop came into • See the Glass surface – potential for permanent damagethe surface contact with plastic placed section in the Cleaning the glass cooktop section.on the hot cooktop.Pitting (or indentation) Hot sugar mixture spilled • Call a qualified technician for replacement.of the cooktop on the cooktop.Frequent cycling Improper cookware • Use only flat cookware to minimize cycling.off and on of being used. See the Radiant surface elements section.surface elementsUnresponsive keypad Keypad is dirty. • Clean the keypad.A fuse in your home may be • Replace the fuse or reset the circuit breaker.blown or the circuit breakertripped.