35TroubleshootingYou can often easily eliminate problems that may occuron your own. Before calling customer service, take intoaccount the following information.9 WARNINGRisk of electric shockImproper repairs are dangerous. Only anauthorized servicer may perform repairs and mayreplace damaged plug and connections. Removethe power plug or turn off the circuit breaker orfuse in the fuse box if the appliance is damagedor not working. Call Customer Service.--------Disruption Possible cause SolutionAppliance not working, no display Plug not inserted Connect the appliance to the electricitymainsPower failure Check whether other kitchen appliancesare workingFuse defective Check in the fuse box whether the fuse forthe appliance is in working orderOperating error Switch off the fuse for the appliance in thefuse box and switch it on again after about10 secondsAppliance cannot be started Appliance door is not quite closed Close appliance doorAppliance is not working, display is notresponding. 0 appears in the display.Child lock activated Deactivate child lock (see section entitled‘Child lock’)Appliance switches off automatically Safety deactivation: the appliance has notbeen operated for longer than 12 hoursConfirm the message with ™, switch offthe appliance and set it again.Appliance does not heat up, ° appears inthe displayAppliance is in the demo mode Deactivate demo mode in the basic set-tingsAppliance cannot be started, and a mes-sage appears on the displayWater tank is empty Fill water tankNo steam visible Steam is not visible above 212° F(100°C)This is normalExtreme amounts of steam emerging atthe top of the doorAppliance is calibrating the boiling pointor is preheating or the mode has beenchangedThis is normalBoiling point has not yet been adjusted Adjust the boiling pointExtreme amounts of steam emerging atthe side of the doorDoor seal soiled or loose Clean the door seal and insert it in thegrooveThere is a 'plop' noise during cooking Stress expansion in the event of a largetemperature differenceThis is normalAppliance does not steam properly anymoreAppliance is clogged with scale Start the descaling programError message "Exxx" If an error message appears, turn the pro-gram selection to 0; if the display goes off,it was a one-time problem. If the problemoccurs repeatedly or if the display stops,please contact after-sales service andinform them of the error code.