28PROBLEMS CAUSES SOLUTIONSThe machine does not turn on. The machine is not connected to thepower source.Connect the machine to the powersource.The plug has not been plugged intothe back of the machine.Insert the plug into the machine’s powersocket.Coffee is not hot enough. The cups are cold. Warm the cups with hot water.Hot water or steam is notdispensed.The hole of the steam spout isclogged.Clean the hole of the steam spout usinga pin.Coffee has little crema. The coffee blend is unsuitable orcoffee is not freshly roasted.Change coffee blend.The machine takes a long time towarm up or the amount of waterdispensed from the spout is toolittle.The machine circuit is obstructed bylimescale build-up.Descale the machine.The Brew Group does not come out. The Brew Group is out of place. Turn the machine on. Close the servicedoor. The Brew Group is automaticallyplaced in the correct position.Coffee grounds drawer is inserted. Remove the grounds drawer first, thenthe brew group.Coffee is not brewed. Water tank is empty. Fill the water tank and prime the circuitagain.Brew group is dirty. Clean the Brew Group.Circuit is not primed. Prime the circuit again by dispensingwater from the steam spout.Knob to adjust the quantity of coffeeper cup is in wrong position.Turn the knob clockwise.Coffee is brewed slowly. Coffee is too fine. Change coffee blend.Circuit is not primed. Prime the circuit again by dispensingwater from the spout.Brew Group dirty. Clean the Brew Group.Coffee leaks out of the dispensinghead.Dispensing head is clogged. Clean the dispensing holes with a softcloth.Brewing does not start. Coffee bean hopper cover is inwrong position.Correctly place the cover on the coffeebean hopper and press it firmly.Please contact the service centre for any problems not covered in the above table or when thesuggested solutions do not solve the problem.TROUBLESHOOTING