Gaggia BESANA User Manual

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32- The lights flash slowly and simultaneously. The machine is out of order.Switch off the machine for 30 seconds, then switch it back on. Try this twoor three times. If the machine does not reset, contact the Gaggia ConsumerCare Centre in your country.TroubleshootingThis chapter summarises the most common problems you could encounter withthe machine. If you are unable to solve the problem with the information below,visit www.gaggia.com or www.gaggia.it for a list of frequently asked questions orcontact the Consumer Care Centre in your country.Problem SolutionThe machine does not work. Make sure the small plug is inserted into the socket. Plug in and switch on themachine.Make sure that the voltage indicated on the machine corresponds to the localmains voltage.The machine is stuck in thedescaling procedure.Press the on/off button. You can restart the descaling procedure or follow theinstructions in chapter ‘Descaling the machine’, section ‘If you are unable tofinish the descaling procedure’.The coffee is not hotenough.Preheat the cups by rinsing them with hot water. Use thin-walled cups.The coffee temperaturedecreases over time.Descale the machine (see chapter ‘Descaling the machine’).No hot water or steamcomes out of the hot water/steam wand.Check if the hole of the hot water/steam wand is clogged. If so,clean the hole.The classic milk frother may be dirty. Clean the classic milk frother.The espresso does not haveenough crema.Use a different type of coffee beans or adjust the ceramic coffee grinder (seechapter ‘Using the machine’, section ‘Adjusting the grinding degree’).The machine does not heatup fast enough and littlecoffee comes out.Descale the machine (see chapter ‘Descaling the machine’).32 ENGLISH4219-465-00621 MANUAL GAG. BESANA HD8651 EN-FR-ES 120US.indd 32 14/10/2019 09:21:33