TroubleshootingProblem SolutionPower does not switch onwhen using battery power.The remaining battery power may be toolow to run your device. Charge the battery.Screen responds slowly. Make sure that your device is not runningout of battery power. If the problem stillpersists, restart your device.Screen freezes. Restart your device.Cannot establish aconnection with a computervia USB.Make sure that your device and yourcomputer are both switched on beforetrying to establish a connection.Make sure that the cable is securely pluggedinto the USB port on your computer and onyour device. Connect the USB cable directlyto your computer—do not run the cablethrough a USB hub.Restart your device before connecting thecable. Always disconnect your device beforeyou restart your computer.In some specific cases, your device mayexperience connection problems when it isconnected to a Windows computer runningActiveSync. To resolve the problems, pleasetap Settings Connections USB toPC, and then clear Enable advanced networkfunctionality.
