34 TROUBLESHOOTING GUIDETroubleshooting GuideTROUBLESHOOTING GUIDESYMPTOM POSSIBLE CAUSE SOLUTIONUnit does not turn on • Main Power Switch turned Off • Press in Main Power Switch • No AC power • Check AC power plug and make certain any switchedoutlet is turned onDisc does not play • Disc loaded improperly • Load disc label-side up• Incorrect disc type • Check to see that disc is CD, CD-R, CD-RW, VCD, CD-i orDVD-Movie; other types will not play• Invalid Region Code • Use Region 2 disc only• Rating is above parental preset • Enter password to override or change rating settings,see page 17No picture • Intermittent connections • Check all video connections• Wrong Input • Check input selection of TV or reveiverNo sound • Intermittent connections • Check all audio connections• Incorrect digital audio selection • Check digital audio settings• DVD disc is in fast or slow mode • There is no audio playback on DVD discs duringfast or slow modesPicture is distorted or jumps during • MPEG-2 decoding • It is a normal artifact of DVD playback for picturesfast forward or reverse play to jump or show some distortion during rapid playSome remote buttons do not operate • Function not available for this disc • Some discs do not include all DVD featuresduring DVD play, Prohibited symbol “ ”appears (see below)The menu is in a foreign language • Incorrect menu language • Change menu language selection, see page 16“ ” Symbol Appears • Requested function not available at • Certain functions may be disabled during passagesthis time of a discPicture is displayed in the wrong Aspect Ratio • Incorrect match of aspect ratio settings • Change Aspect Ratio settings, see page 18to discRemote control inoperative • Weak batteries • Change both batteries• Sensor is blocked • Clear path to sensor or use remote sensorDisc will not copy to VCR • Macrovision protection • Many DVDs are encoded with Macrovisionto prevent copying to VCR