OnyxTroubleshooting8Problems SolutionsThere is no sound coming from the HK Onyx • No power to unit. Make sure that the wall outlet orpower strip has power.• Make sure that all switches for outlet/power strip areON and that all switches for the unit are ON.• If you have not plugged it to the AC source, make surethat the battery is charged.Distortion (static, crackling or hissing sounds) • Audio source or source material may be the problem.Test the HK Onyx with another source.• Volume level may be too high from auxiliary-deviceoutput. Check the volume of the source and turn itdown if necessary.HK onyx emits a loud hum or buzzing noise • Input cable is not plugged in properly. Check the inputcable connection.• Cable may have problems. Replace the cable.• It might happen due to ground loop (an unsuitableconnection). Turn the HK Onyx OFF and connect it toanother wall outlet.HK Onyx unit is not charging • No power to unit. Make sure that your wall outlet orpower strip has power.• Make sure that all switches for outlet/power strip areON and that all switches for the unit are ON.TroubleshootingIf your Harman Kardon Onyx is not performing the way you think it should, check if the problem is covered in this section before calling your dealer or contacting a Harman Kardonrepresentative.