IBM 27L2579 User Manual

3. Uninstall and then reinstall the option. During the uninstallationprocess, be sure to remove any files that were installed during theprevious installation. Many IBM options include uninstallationprograms.4. Check all cabling to be sure that it is correct as shown in thismanual. When you connect a cable to a cable connector, payclose attention to the colored stripes along the edge of the cable,and ensure that they are matched with PIN 1 on both thecomputer connector and the option connector.5. If your option contains jumpers or switches, be sure theirpositions and orientation match the instructions in this manual.Step 2. Preparing for the CallTo assist the technical support representative, have available as muchof the following information as possible:1. Option name2. Option number3. Proof of purchase4. Computer manufacturer, model, serial number (if IBM), andmanual5. Exact wording of the error message (if any)6. Description of the problem7. Hardware and software configuration information for your systemIf possible, be at your computer. Your technical support representativemight want to walk you through the problem during the call.Step 3. Placing the Call to IBMIf you call 90 days or more after the date of withdrawal or after yourwarranty has expired, you might be charged a fee.For the support telephone number and support hours by country, referto the following table or to the enclosed technical support insert. Ifthe number is not provided, contact your IBM reseller or IBMmarketing representative.Additional Technical Support ResourcesOnline technical support is available during the life of your product.Online assistance can be obtained through the Personal ComputingSupport Web site, the PSG Electronic Bulletin Board System (BBS),and the IBM Automated Fax System.Support 24 hours a day, 7 days a weekCanada 1-800-565-3344U.S.A. or Puerto Rico 1-800-772-2227Online Technical SupportIBM Personal Computing SupportWeb sitehttp://www.pc.ibm.com/supportIBM PSG BBS 1-919-517-0001IBM Automated Fax System 1-800-426-33951-800-465-3299 (in Canada)2-2