IBM E Server 440 x Series Configuration Supplemental Information

Table 5. Troubleshooting charts (continued)Device Suggested actionDiskette drive If there is a diskette in the drive, verify that:1. The diskette drive is enabled in the Configuration/Setup Utility program.2. The diskette is good and not damaged. (Try another diskette if you have one.)3. The diskette contains the necessary files to start the system.4. Your software program is working properly.Note: When two servers are merged together the CD-ROM, diskette drive,keyboard, USB ports, mouse, and video are disabled on the secondary server.If the diskette drive in-use light stays on or the system continues to bypass thediskette drive, call for service.Diskette drive in-use light stayson, or the system bypasses thediskette drive.Intermittent problems Verify that:1. All cables and cords are connected securely to the rear of the system andattached options.2. When the system is turned on, air is flowing from the rear of the system at thefan grille. If there is no air flow, the fan is not working. This causes the systemto overheat and shut down.3. Ensure that the SCSI bus and devices are configured correctly and that the lastexternal device in each SCSI chain is terminated correctly.If the items above are correct, call for service.A problem occurs onlyoccasionally and is difficult todetect.Keyboard, mouse, orpointing-device1. Make sure that the keyboard cable is properly connected to the system.2. Make sure that the system and the monitor are turned on.3. Try using another keyboard.Note: When two servers are merged together the CD-ROM, diskette drive,keyboard, USB ports, mouse, and video are disabled on the secondary server.If the problem remains, call for service.All or some keys on thekeyboard do not work.The mouse or pointing devicedoes not work.1. Verify that the mouse or pointing-device cable is securely connected and thedevice drivers are installed correctly.2. Try using another mouse or pointing device.Note: When two servers are merged together the CD-ROM, diskette drive,keyboard, USB ports, mouse, and video are disabled on the secondary server.If the problem remains, call for service.USB Keyboard, mouse, orpointing-device1. You must connect a PS/2 keyboard to the primary server. Do not connect aUSB keyboard when two servers are connected in a 16-way configuration.2. Make sure that the system and the monitor are turned on.3. Try using another keyboard.Note: When two servers are merged together the CD-ROM, diskette drive,keyboard, USB ports, mouse, and video are disabled on the secondary server.If the problem remains, call for service.All or some keys on thekeyboard do not work.20 xSeries 440: 16-way Configuration Supplemental Information