IBM NetVista Quick Reference

Also see for NetVista: Hardware Maintenance Manual Hardware Maintenance Manual Hardware maintenance guide Hardware Maintenance Manual Hardware maintenance guide

Contents

MachineTypeCountry or region Warranty Period8315 United States and Latin America Parts - 1 yearLabor - 1 yearWarranty service and supportWith the original purchase of an IBM computer, you have access to extensivesupport. During the IBM Machine warranty period, you may call IBM or yourreseller for problem-determination assistance under the terms of the IBMStatement of Limited Warranty.The following services are available during the warranty period:v Problem determination - Trained personnel are available to assist you withdetermining if you have a hardware problem and deciding what action isnecessary to fix the problem.v IBM hardware repair - If the problem is determined to be caused by IBMhardware under warranty, trained service personnel are available to providethe applicable level of service, either on-site or at an IBM service center asdetermined by IBM.v Engineering Change management - Occasionally, there might be changesthat are required after a product has been shipped from IBM. In thoseinstances, IBM will make Engineering Changes (ECs) available that apply toyour hardware.The following items are not covered under warranty service:v Replacement or use of non-IBM parts. All IBM parts contain a 7-characteridentification in the format IBM FRU XXXXXXX.v Identification of non-IBM software problem sources.v Installation of customer replaceable units (CRUs).v Installation and configuration of machine code or licensed internal code thatis designated as customer installable.If you do not register your computer with IBM, you might be required topresent proof of purchase to obtain warranty service.Before you call for serviceYou can solve many computer problems without outside assistance byfollowing the troubleshooting procedures that IBM provides in the online helpor in the publications that are provided with your computer and software.Most computers, operating systems, and application programs come withinformation that contains troubleshooting procedures and explanations of error38 NetVista™: Quick Reference