Getting help and information from the World Wide WebOn the World Wide Web, the IBM Web site has up-to-date information about IBMsystems, optional devices, services, and support. The address for IBM xSeries andSystem x information is http://www.ibm.com/systems/x/. The address for IBMIntelliStation information is http://www.ibm.com/intellistation/.You can find service information for IBM systems and optional devices athttp://www.ibm.com/servers/eserver/support/xseries/index.html/.Software service and supportThrough IBM Support Line, you can get telephone assistance, for a fee, with usage,configuration, and software problems with xSeries and System x servers,BladeCenter products, IntelliStation workstations, and appliances. For informationabout which products are supported by Support Line in your country or region, seehttp://www.ibm.com/services/sl/products/.For more information about Support Line and other IBM services, seehttp://www.ibm.com/services/, or see http://www.ibm.com/planetwide/for supporttelephone numbers. In the U.S. and Canada, call 1-800-IBM-SERV(1-800-426-7378).Hardware service and supportImportant: When you call for service, you will be asked to provide the four-digitmachine type of your system, which is 4362 or 4363.You can receive hardware service through IBM Services or through your IBMreseller, if your reseller is authorized by IBM to provide warranty service. Seehttp://www.ibm.com/planetwide/ for support telephone numbers, or in the U.S. andCanada, call 1-800-IBM-SERV (1-800-426-7378).In the U.S. and Canada, hardware service and support is available 24 hours a day,7 days a week. In the U.K., these services are available Monday through Friday,from 9 a.m. to 6 p.m.IBM Taiwan product serviceIBM Taiwan product service contact information:IBM Taiwan Corporation3F, No 7, Song Ren Rd.Taipei, TaiwanTelephone: 0800-016-888152 System x3200 Types 4362 and 4363: Problem Determination and Service Guide
