contains troubleshooting procedures and explanations of error messages and errorcodes. If you suspect a software problem, see the documentation for the operatingsystem or program.Using the documentationInformation about your IBM system and preinstalled software, if any, or optionaldevice is available in the documentation that comes with the product. Thatdocumentation can include printed documents, online documents, readme files, andhelp files. See the troubleshooting information in your system documentation forinstructions for using the diagnostic programs. The troubleshooting information orthe diagnostic programs might tell you that you need additional or updated devicedrivers or other software. IBM maintains pages on the World Wide Web where youcan get the latest technical information and download device drivers and updates.To access these pages, go to http://www.ibm.com/supportportal/. Also, somedocuments are available through the IBM Publications Center athttp://www.ibm.com/shop/publications/order/.Getting help and information from the World Wide WebOn the World Wide Web, up-to-date information about IBM systems, optionaldevices, services, and support is available at http://www.ibm.com/supportportal/.The address for IBM System x ® information is http://www.ibm.com/systems/x/. Theaddress for IBM BladeCenter ® information is http://www.ibm.com/systems/bladecenter/. The address for IBM IntelliStation ® information ishttp://www.ibm.com/systems/intellistation/.How to send Dynamic System Analysis data to IBMUse the IBM Enhanced Customer Data Repository to send diagnostic data to IBM.Before you send diagnostic data to IBM, read the terms of use athttp://www.ibm.com/de/support/ecurep/terms.html.You can use any of the following methods to send diagnostic data to IBM:v Standard upload: http://www.ibm.com/de/support/ecurep/send_http.htmlv Standard upload with the system serial number: http://www.ecurep.ibm.com/app/upload_hwv Secure upload: http://www.ibm.com/de/support/ecurep/send_http.html#securev Secure upload with the system serial number: https://www.ecurep.ibm.com/app/upload_hwCreating a personalized support web pageAt http://www.ibm.com/support/mynotifications/, you can create a personalizedsupport web page by identifying IBM products that are of interest to you. From thispersonalized page, you can subscribe to weekly email notifications about newtechnical documents, search for information and downloads, and access variousadministrative services.Software service and supportThrough IBM Support Line, you can get telephone assistance, for a fee, with usage,configuration, and software problems with your IBM products. For information aboutwhich products are supported by Support Line in your country or region, seehttp://www.ibm.com/services/supline/products/.124 IBM System x3550 M4 Type 7914: Installation and User’s Guide