Running the diagnostic programsTo run the diagnostic programs, complete the following steps:1. If the server is running, turn off the server and all attached devices.2. Turn on all attached devices; then, turn on the server.3. When the prompt F2 for Diagnostics appears, press F2. If you have set both apower-on password and an administrator password, you must type theadministrator password to run the diagnostic programs.4. From the top of the screen, select either Extended or Basic.5. From the diagnostic programs screen, select the test that you want to run, andfollow the instructions on the screen.When you are diagnosing hard disk drives, select SCSI Attached Disk Test forthe most thorough test. Select Fixed Disk Test for any of the followingsituations:v You want to run a faster test.v The server contains RAID arrays.v The server contains SATA or IDE hard disk drives.For help with the diagnostic programs, press F1. You also can press F1 from withina help screen to obtain online documentation from which you can select differentcategories. To exit from the help information, press Esc.To determine what action you should take as a result of a diagnostic text messageor error code, see the table in “Diagnostic error codes” on page 56.If the diagnostic programs do not detect any hardware errors but the problemremains during normal server operations, a software error might be the cause. Ifyou suspect a software problem, see the information that comes with your software.A single problem might cause more than one error message. When this happens,correct the cause of the first error message. The other error messages usually willnot occur the next time you run the diagnostic programs.Exception: If there are multiple error codes or diagnostics LEDs that indicate amicroprocessor error, the error might be in a microprocessor or in a microprocessorsocket. See “Microprocessor problems” on page 41 for information about diagnosingmicroprocessor problems.If the server stops during testing and you cannot continue, restart the server and tryrunning the diagnostic programs again. If the problem remains, replace thecomponent that was being tested when the server stopped.The keyboard and mouse (pointing device) tests assume that a keyboard andmouse are attached to the server. If no mouse is attached to the server, you cannotuse the Next Cat and Prev Cat buttons to select categories. All othermouse-selectable functions are available through function keys. You can use theregular keyboard test to test a USB keyboard, and you can use the regular mousetest to test a USB mouse.To view server configuration information (such as system configuration, memorycontents, interrupt request (IRQ) use, direct memory access (DMA) use, devicedrivers, and so on), select Hardware Info from the top of the screen.Chapter 2. Diagnostics 55
