6 Troubleshooting(1) Technical Support.If you have any difficulties using your ZT-255x series module, please senda description of the problem to service@icpdas.comInclude the following items in your email: A description to the communication protocol for more information. A copy of the configuration file for the ZT-255x module. This file can beobtained using the procedure outlined below and should be attached to youremail.a. Set the DIP switch of the ZT-255x device to the [ZBSET] position thenreboot the device. Launch the ZT Configuration Utility and select [SaveLog] icon to save the configuration of the ZT-255x as a file.b. After clicking the [Save Log] icon, enter the “File Name” and the “FilePath” in the Windows “Save” dialog box. Once the configuration hasbeen successfully saved, the following message will be displayed.ICP DAS, ZT‐2550/ZT‐2551 Quick Start Guide, Version 1.2 Page 13