janome.comPage 33TroubleshootingYou can correct many problems on your own. If you need additional help, contact your local, authorized Janomeretailer. You can also contact Janome Monday through Friday 8:30AM - 5:00PM EST, 1-800-631-0183 option 3 .First check the following:The AC power cord is properly connected and the power switch is turned on.Confirm that all cables are properly seated into their connections.Turn off the machine completely. Wait for at least ten seconds and then turn it back on.If the above checks did not solve the problem, refer to the information below.Skipped Stitches Corrective Measure(s)The needle is damaged, dull, bent,or installed improperly• Replace the needle regularly, at least once per quilt. Use only therecommended needle system.• Always change the needle if the needle has struck any hard object suchas a straight pin, etc. The tip of the needle can become damaged orburred, resulting in fabric damage as well as skipped stitches, threadbreakage, or shredding.• Always change the needle if it has been hit, bumped or pulled off centerwhile maneuvering the machine about the quilt. A slightly bent needlecan be a major cause of skipped stitches.Incorrect needle size • Use the proper size of needle for the work and thread being used.Some battings and fabrics used in quilting may constrict or impede thethread passing through the front groove of the needle. This diminishesthe loop lift required for stitch formation. Typically, a larger needlewill solve the problem. However, using certain smaller sizes of needlesand ball pointed needles solve some specific problems. You will needto experiment to determine which work best with your combination offabric, thread, and batting.Fabric is too tight on the frame • Loosen the pole tension on the frame. Fabric that is rolled too tightlycauses the fibers to separate and the fabric to bounce while quilting.This reduces the needle friction on the thread, resulting in a smallerthread loop or skipped stitches.Thread tension too tight • Check bobbin case tension and then check top thread tension. (Formore information about adjusting tension, see Bobbin and BobbinTension and Top Thread Tension in the Using Your Machine section ofthis manual.)