Jenn-Air JIC4724HB Use And Care Manual

Also see for JIC4724HB: Installation instructions

Contents

10TROUBLESHOOTINGFirst, try the solutions suggested here. If you need further assistance or more recommendations that may help you avoid a service call,refer to the warranty page or visit producthelp.jennair.com. In Canada, visit www.jennair.ca.Contact us by mail with any questions or concerns at the address below:In the U.S.A.:JennAir Brand Home AppliancesCustomer eXperience Center553 Benson RoadBenton Harbor, MI 49022-2692In CanadaJennAir Brand Home AppliancesCustomer eXperience Centre200 – 6750 Century Ave.Mississauga, Ontario L5N 0B7Please include a daytime phone number in your correspondence.Problem Possible Causes and/or SolutionsNothing will operate Is the cooktop wired properly? See the Installation Instructions for more information.Has a household fuse blown or has a circuit breaker tripped? Replace the fuse or reset the circuitbreaker. If the problem continues, call for service. See the “Warranty” section for contact information.Cooktop will notoperateIs the cooktop control set correctly? Touch the display area on the control panel to select a cookingsurface before selecting a function.Is the “Control Lock” Cooktop Lockout set? See the “Control Lock” section.Has the cooktop turned off by itself? The Power keypad was unintentionally touched or both cookingareas were off for 10 seconds. Touch the Power keypad again. Reset the cooktop.Excessive heat aroundcookware on cooktopIs the cookware the proper size? See the “Flexible Size Cooking Area” section.Cooktop cooking resultsnot what expectedIs the proper cookware being used? See the “Cookware” section.Is the cooktop control set to the proper heat level? See the “Cooktop Controls” section.Is the cooktop level? Level the cooktop. See the Installation Instructions.Display showsmessagesIs the display flashing when you place a saucepan on an induction surface cooking area? Checkthat the saucepan is electromagnetic. Check that the diameter of the saucepan is large enough. Centerthe saucepan on the surface cooking area. Allow the saucepan to cool down in the event that it hasbecome hot when used. Switch the surface cooking area Off, then On again. If the display still does notlight up, turn power off at the circuit breaker. Wait 20 seconds and turn power back on. If the displaystill does not work, call for service. See the “Warranty” section for contact information.Is the Performance Boost function display flashing and switching off? The Performance Boostfunction will operate only one cooking area in a cooktop zone. If both areas in a cooktop zone are setfor Performance Boost, the area set last will continue at the Performance Boost power level and theother cooking area will reset to power level 5. It is possible that the function will switch the surfacecooking area to a lower setting to keep the cooktop from overheating. You can continue to use thecooktop if the display is not flashing.Is “E” in the display? The electronics system may be defective. Turn off power at the circuit breaker,wait 20 seconds, and then turn the circuit breaker back on. If the display continues to show “E,” turn offthe cooktop and call for service. See the “Warranty” section for contact information.Operational cooktopsoundsIs there a low humming? This occurs when cooking at high power. The cause of this is the amount ofenergy that is transmitted from the appliance to the cookware. This sound will quiet or go away whenthe power is turned down.Is there a crackling? This sound occurs when cookware is used that consists of different materials.The noise is caused by vibrations in the joint faces between the different layers. It may changedepending on the amount and type of food being cooked.Is there a fan noise? The electronics require a controlled temperature in order to function reliably. Thecooktop is fitted with a fan that runs at various speeds according to the temperature detected. The fanmay also continue to run even after the cooktop has been switched off if the temperature it detects istoo high.

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