Keith McMillen Instruments QuNexus Reference Manual
Also see for QuNexus: User manualUser manualQuick start guide
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Contents
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Chapter 4 TroubleshootingIf you are having trouble of any kind make sure you double check the following before movingon to the chapters below that address specific problems:1. With your QuNexus plugged in check Audio MIDI Setup's MIDI view (Mac only) andmake sure QuNexus' icon is active (not grayed out). Or open up the QuNexus Editor(Mac or Windows) and make sure it says “Connected” just above the QuNexus logo.If not, try these:1. Unplug your QuNexus and plug it back in.2. Unplug your QuNexus, restart your computer, and plug your QuNexus back in.3. Try a different USB cable.2. Make sure you are using the correct firmware. When the QuNexus Editor opens, itchecks to make sure the firmware on the device is compatible with the application. Ifthe firmware is not compatible, an update prompt will appear. Click update.If you experience any problems or have questions regarding the QuNexus install process afterviewing all of the troubleshooting suggestions, submit a support request (http://www.keithmcmillen.com/support) outlining the problems you're experiencing. The moredetailed you are in describing your problem (information about your computer, the softwareyou're running, the circumstances around the issue), the more easily we will be able to helpyou. To make things much faster it is helpful if you include the following when submitting asupport question:1. Your operating system2. Your computer’s specs (processor speed, amount of RAM, etc)3. Firmware version on your QuNexus4. Version number of the QuNexus Editor you are using5. A detailed description of your problem6. Steps taken to produce this problem7. Steps you have taken to try and solve your problemAlso, please think about whether or not your question is actually a QuNexus question or aquestion about the software you’re using your QuNexus with.4.1 Connectivity TroubleIf you are having trouble establishing a stable connection between your QuNexus and yourcomputer, iPad, MIDI, or CV Device then this chapter should help. Make sure you read theConnecting QuNexus chapter above first to be certain that you are connected correctly.50 |
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