Causes:This is typically caused by updating the firmware on your QuNexus and then not updating thepresets. A firmware update also restores the factory presets to their original states. If you’vecreated your own custom presets using the QuNexus Editor you will need to resend them toyour QuNexus.Solution:Update your presets!To do this, simply send each preset to the desired QuNexus preset slot (A, B, C, or D) in theQuNexus Editor while your QuNexus is connected (make sure it says “Connected” just abovethe QuNexus logo). Once the update is done your QuNexus should be back to normal.4.3.2 Firmware Update Freezes or Doesn’t WorkIt is possible that when trying to update the firmware on your QuNexus the update processfreezes and does not complete. This problem is pretty much exclusive to Windows machines,most often Windows 8.Typical behavior is that the firmware update will begin, the shift button will light up blue on theQuNexus, but nothing else ever happens - it just kind of hangs there. It will seem like the onlything that can be done is to cancel the firmware update and try again.Causes:Why this problem happens is more of a mystery than the other potential problems. Windows 8users experience this the most, so there is likely something that the editor does that it doesn’tlike very much. You may also want to check and make sure that you don’t have a bad USBcable - it may just be that the bad cable is disconnecting your QuNexus during the firmwareupdate. You also might want to try plugging in your QuNexus after opening the editor, notbefore.Solution:If firmware updates are freezing on your machine it may help to try this:• Open the QuNexus Editor and connect the QuNexus• Begin the firmware update - either by the automatic prompt that pops up, or by going tothe Hardware menu and selecting “Update Firmware”• When the update begins and the progress bar appears, disconnect the QuNexus for asecond or two and then reconnect it• You should get a message that your firmware is out of date and needs an update - do so• This time the update should go through without issue58