24TROUBLESHOOTINGSymptom RemedyBluetooth®“DEVICE FULL” The number of registered devices has reached itslimit. Retry after deleting an unnecessary device.( 16, DEVICE DELETE)“N/A VOICE TAG” Make sure the same voice as the registered voicetag is used.“NOT SUPPORT” The connected phone does not support VoiceRecognition feature or phonebook transfer.“NO ENTRY” / “NO PAIR” There is no registered device connected/found viaBluetooth.“ERROR” Try the operation again. If “ERROR” appears again,check if the device supports the function youhave tried.“NO INFO” / “NO DATA” Bluetooth device cannot get the contactinformation.“HF ERROR XX” /“BT ERROR”Reset the unit and try the operation again. If thisdoes not solve the problem, consult your nearestservice center.REFERENCESMaintenanceCleaning the unitWipe off dirt on the faceplate with a dry silicone or soft cloth.Handling discs• Do not touch the recording surface of the disc.• Do not stick tape etc. on the disc, or use a disc with tape stuck on it.• Do not use any accessories for the disc.• Clean from the center of the disc and move outward.• Clean the disc with a dry silicone or soft cloth. Do not use any solvents.• When removing discs from this unit, pull them out horizontally.• Remove burrs from the center hole and disc edge before inserting a disc.More informationVisit also the following website for:– Latest firmware updates and latest compatible item list– Android™ application KENWOOD MUSIC PLAY– Any other latest informationGeneral• This unit can only play the following CDs:• Detailed information and notes about the playable audio files are stated in an online manual on thefollowing website: www.kenwood.com/cs/ce/audiofile/Playable files• Playable audio file: MP3 (.mp3), WMA (.wma), AAC (.aac)• Playable disc media: CD-R/CD-RW/CD-ROM• Playable disc file format: ISO 9660 Level 1/2, Joliet, Long file name.• Playable USB device file system: FAT12, FAT16, FAT32Even when audio files comply with the standards listed above, playback may be impossible dependingon the types or conditions of media or device.The AAC (.m4a) file in a USB device or a CD encoded by iTunes cannot be played on this unit.