36MAINTENANCEGENERAL INFORMATIONThis product has been factory aligned and tested to specification before shipment.Attempting service or alignment without factory authorization can void the productwarranty.SERVICEWhen returning this product to your dealer or service center for repair, pack it inits original box and packing material. Include a full description of the problem(s)experienced. Include your telephone number along with your name and addressin case the service technician needs to contact you; if available, also include yourfax number and e-mail address. Don’t return accessory items unless you feelthey are directly related to the service problem.You may return this product for service to the authorized Kenwood dealer fromwhom you purchased it, or any authorized Kenwood service center. Please donot send subassemblies or printed circuit boards; send the complete product. Acopy of the service report will be returned with the product.SERVICE NOTEIf you desire to correspond on a technical or operational problem, please makeyour note legible, short, complete, and to the point. Help us help you by providingthe following:• Model and serial number of equipment• Question or problem you are having• Other equipment in your station pertaining to the problemDo not pack the equipment in crushed newspapers for shipment! Extensive damage may resultduring rough handling or shipping.Note:u Record the date of purchase, serial number and dealer from whom this product was purchased.u For your own information, retain a written record of any maintenance performed on thisproduct.u When claiming warranty service, please include a photocopy of the bill of sale or otherproof-of-purchase showing the date of sale.CLEANINGTo clean the case of this product, use a neutral detergent (no strong chemicals)and a damp cloth.