Keysight Technologies N7020A User Manual

General Information 2N7020A and N7024A Power Rail Probes User’s Guide 23Returning the Probe for ServiceIf the probe is found to be defective we recommend sending it to an authorizedservice center for all repair and calibration needs. Perform the following stepsbefore shipping the probe back to Keysight Technologies for service.1 Contact your nearest Keysight sales office for information on obtaining an RMAnumber and return address.2 Write the following information on a tag and attach it to the malfunctioningequipment.• Name and address of owner• Product model number (for example, N7024A)• Product Serial Number (for example, MYXXXXXXXX)• Description of failure or service required.3 Protect the probe by wrapping in plastic or heavy paper.4 Pack the probe in the original carrying case or if not available use bubble wrap orpacking peanuts.5 Place securely in sealed shipping container and mark container as "FRAGILE".NOTE Include probing and browsing heads if you feel the probe is not meeting performancespecifications or a yearly calibration is requested.NOTE If any correspondence is required, refer to the product by serial number and model number.