LaCie 324 LCD Monitor Contacting Customer SupportUser Manual page 36. Contacting Customer SupportBefore You Contact Technical SupportRead the User Manual and review the Troubleshooting section. If you have asked yourself all of the pertinent questions in the troubleshoot-ing checklist, and you still can’t get your LaCie monitor to work properly, contact us via the contacts on the next page. Before contactingus, make sure that you are in front of your computer and that you have the following information on hand:Information Where to Find InformationLaCie 324 Monitor serial number Located on a sticker at the back of monitor.Macintosh/PC modelMac users: Click on the Apple icon in the menu bar and select AboutThis Mac.Windows users: Right click My Computer and select Properties >General.Operating system versionProcessor speedComputer memoryThe brand and model of the graphics board used in yourcomputerMac users: Click on the Apple icon in the finder bar and selectAbout this Mac. Select More Info... The Apple System Profiler willlaunch and will list your internal and external peripherals.Windows users: Right click My Computer and select Properties >Hardware.