LaCie 5big network User Manual

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Contents

LaCie 5big network User Manual Manual pdf 58 page image

LaCie 5big network TroubleshootingUser Manual page 588. TroubleshootingIn the event that your LaCie 5big network is not working cor-rectly, please take a look at the Troubleshooting section on thefollowing pages and at the FAQs published on our web site –www.lacie.com. One of these FAQs may provide an answer toyour specific question. You can also visit the downloads page,where the most recent software updates will be available –www.lacie.com/support/downloads.If you need further assistance, please contact your LaCie reselleror LaCie Technical Support (see chapter 9. Contacting CustomerService for details).System LogThe system log allows you to review the type, date, time, sourceand event ID of activities on the LaCie 5big network. For moreinformation, refer to chapter 4.5.8. System Log.Manual UpdatesLaCie strives to give you the most up-to-date, comprehensiveuser manuals possible. It is our goal to provide you with a friend-ly, easy-to-use format that will help you quickly install and utilizethe many functions of your new device.If your manual does not reflect the configurations of the productthat you purchased, please check our website for the most cur-rent version available.www.lacie.comProblem Question to Ask SolutionThe system is notrecognized by thecomputer.Does your computer’s configura-tion meet the minimum systemrequirements?Check section 1.2. Minimum System Requirements for more information.Is the system’s power supply con-nected and is the blue light onthe front of the drive on?Make sure that the power supply is properly connected (see section2.1.Turning on the 5big for details); that the system has been powered onby moving the power switch on the back of the device to the ON position;and that the outlet the power supply is connected to is powered on or hasa sufficient supply of power.Is the blue light on the front of thedevice flickering?If the blue light is flickering or will not turn on, the power supply may bedefective. Please contact your LaCie reseller or LaCie Customer Sup-port.Did you follow the correct instal-lation steps?Review the installation steps (chapter 2).Are both ends of the Ethernetcable firmly connected?Disconnect the Ethernet cable, wait 10 seconds and then reconnect.Ensure that the interface connectors are properly aligned. The Ethernetcable can only be inserted one way. Make sure it is correctly oriented.Check that the Ethernet connectors are straight and fully seated in theEthernet ports.Make sure that you use the Ethernet cord provided in the 5big box.