Technical Informationpage 25LaCie Big Disk User’s Manual5.3. Data TransfersDuring data transfers, it’s best to wait before launching other applications on the same USB or FireWire port. Anomalies mayarise with computers that have USB or FireWire controllers that do not conform to OHCI (Open Host Controller Interface)standards. In any other configurations, we cannot ensure 100% correct operation. Due to this, you may encounter hangingproblems. If this happens, proceed as follows:1) Make sure that the USB or FireWire cable is connected tightly and securely on both ends of the cable, from the drive to thecomputer. If you are using a USB or FireWire cable other than the one supplied with your LaCie drive, check that your USB orFireWire cable is properly certified. The cable that is provided with your LaCie drive is USB or FireWire certified.2) Disconnect your computer’s USB or FireWire cable. Wait 30 seconds and reconnect it.3) Check the Windows 98 SE version installed on your computer. Supported versions of Windows 98 SE are 4.10.2222Aand above. To check the version number, you need to execute the program Systems.4) To proceed, launch the following command from the Windows Task Bar: Start > Settings > Control Panel > System.If your drive is still not recognized or if you encounter any difficulties, check the type of USB or FireWire controller availablein your computer. You can access it from the Task Bar of Windows. Proceed as follows:1) Double click on Start:a- Double click on Settingsb- Double click on Control Panelc- Double click on System2) Go to Peripheral manager and double click on either USB Bus Controller or IEEE 1394 Bus Controller.3) The USB or FireWire controller type appears on the second line.4) Double click on this line and note the information which follows in order to communicate it to LaCie Technical Support:• Peripheral type• Manufacturer• Equipment version• Peripheral stateImportant Note: Windows 98 SE Users: Microsoft has released an IEEE 1394 Storage Supplement update toenhance compatibility and help alleviate lock-ups. Check Microsoft’s Web site, support.microsoft.com, for moreinformation.BigDiskFW800_UG_030311_4.0 3/11/03 4:49 PM Page 25