LaCie D2 User Manual

Also see for D2 BLU-RAY XL: Specifications User manual Quick install guide Brochure & specs User guide

Contents

LaCie D2 User Manual Manual pdf 19 page image

Troubleshootingpage 19LaCie d2 SCSI AIT Drive6. TroubleshootingIn the event that your LaCie AIT drive is not working correctly, please refer to the following checklist to find out where theproblem is coming from. If you have gone through all of the points on the checklist and your drive is still not workingcorrectly, please have a look at the FAQs that are regularly published on our Web site – www.lacie.com. One of these FAQsmay provide an answer to your specific question. You can also visit the drivers pages, where the most recent software updateswill be available.If you need further assistance, please contact LaCie Technical Support (see 7. Contacting Customer Service for details).The Problem Questions to Ask Possible SolutionsThe drive is not recognized. Is the SCSI host adapter recognized On a PC, from the Start menu, go intocorrectly by the Operating System (OS)? Settings > Control Panel > System >Device Manager tab > SCSIControllers. The SCSI host adaptershould be listed here. If it does notappear, contact the manufacturer ofyour SCSI card to make sure you areusing the correct driver. On a Mac,use the Apple System Profiler. Thedrive should be displayed here.Is the drive powered up? Check the drive’s power cable. Makesure the Power LED is on.Are both ends of the SCSI cable Check both ends of the SCSI cable.connected and properly seated? If the drive is still not recognized, turnoff the computer, then turn off yourperipheral(s). Disconnect the cables,reconnect them and turn on yourperipheral(s) and computer again. Ifthe drive is still not recognized, shutdown your computer and try again.Has the correct drive installation Review the installation procedureprocedure been followed? described in Chapter 3: Setting UpYour LaCie AIT Drive.