LaCie SAFE Hard DriveUser Manual page TroubleshootingIn the event that your LaCie SAFE Hard Driveis not working correctly, please refer to the follow-ing checklist to find out where the problem is com-ing from. If you have gone through all of the pointson the checklist and your drive is still not work-ing correctly, please have a look at the FAQs thatare regularly published on our Web site – www.lacie.com. One of these FAQs may provide ananswer to your specific question. You can also visitthe drivers pages, where the most recent softwareupdates will be available.If you need further assistance, please contactyour LaCie reseller or LaCie Technical Support(see section 11. Contacting Customer Support fordetails).If you are having problems getting the finger-print sensor to recognize you, see section 9. Trou-bleshooting the Fingerprint Sensor.9. Troubleshooting Your LaCie DriveLaCie is constantly striving to give you themost up-to-date, comprehensive User Manualsavailable on the market. It is our goal to provideyou with a friendly, easy-to-use format that willhelp you quickly install and utilize the many func-tions of your new device.If your User Manual does not reflect the config-urations of the product that you purchased, pleasecheck our Web site for the most current versionavailable.n User Manual Updates