LaCie SAFE Mobile Hard Drive User Manual

Also see for SAFE Mobile Hard Drive: User manual User manual Quick install guide Manual Manual 

Contents

LaCie SAFE Mobile Hard Drive User Manual Manual pdf 45 page image

9. Troubleshooting Your LaCie Drivepage 45LaCie SAFE Mobile Hard Drive with encryptionUser’s Manual9. Troubleshooting Your LaCie DriveIn the event that your LaCie SAFE Hard Drive is not working correctly, please refer to the following checklist to find out wherethe problem is coming from. If you have gone through all of the points on the checklist and your drive is still not working cor-rectly, please have a look at the FAQs that are regularly published on our Web site – www.lacie.com. One of these FAQs mayprovide an answer to your specific question. You can also visit the drivers pages, where the most recent software updates willbe available.If you need further assistance, please contact your LaCie reseller or LaCie Technical Support (see section 11. ContactingCustomer Support for details).If you are having problems getting the fingerprint sensor to recognize you, see section 9 Troubleshooting the Fingerprint Sensor.User's Guide UpdatesLaCie is constantly striving to give you the most up-to-date, comprehensive User’s Guides available on the market. It is ourgoal to provide you with a friendly, easy-to-use format that will help you quickly install and utilize the many functions of yournew device.If your User's Guide does not reflect the configurations of the product that you purchased, please check our Web site for themost current version available.The IssueThe drive is notrecognized.Questions to AskIs the drive’s power on?Does an icon for the drive appearon the computer?Are all of the cables connectedsecurely and correctly?Possible SolutionsCheck to make sure that the USB 2.0 cables are correctlyattached and firmly seated in both the drive and computer’sUSB ports. Disconnect them, wait 10 seconds, and reconnectthem. If the drive is still not recognized, restart your computerand try again. If they are correctly connected and your drivestill does not power on, try using the optional power sharingcable, described in section 4.2. Connecting the USB PowerSharing Cable.Check for an icon on the Desktop (on a Mac) or in MyComputer (on a PC).Make sure that all the steps in section 4. Connecting YourLaCie Drive have been followed correctly. Examine theconnections carefully to ensure that all the cables are insertedin the correct orientation and in the correct location.