LaCie SAFE Mobile Hard Drive User Manual

Also see for SAFE Mobile Hard Drive: User manual User manual Quick install guide Manual Manual 

Contents

LaCie SAFE Mobile Hard Drive User Manual Manual pdf 49 page image

10. Troubleshooting the Sensorpage 49LaCie SAFE Mobile Hard Drive with encryptionUser's Manual10. Troubleshooting the Fingerprint SensorIn the event that your LaCie SAFE mobile hard drive's fingerprint sensor does not recognize you as an authorized user, pleaserefer to the following checklist to find out where the problem is coming from. If you have gone through all of the points on thechecklist and the fingerprint sensor still does not recognize, please have a look at the FAQs that are regularly published on ourWeb site – www.lacie.com. One of these FAQs may provide an answer to your specific question. You can also visit the driverspages, where the most recent software updates will be available.If you need further assistance, please contact your LaCie reseller or LaCie Technical Support. See section 11. ContactingCustomer Support for details.If you are having problems with your LaCie SAFE Hard Drive, see section 8 Troubleshooting the Drive.User's Manual UpdatesLaCie is constantly striving to give you the most up-to-date, comprehensive User’s Manuals available on the market. It is ourgoal to provide you with a friendly, easy-to-use format that will help you quickly install and utilize the many functions of yournew device.If your User's Manual does not reflect the configurations of the product that you purchased, please check our Web site for themost current version available.Try the following things if the fingerprint sensor does not recognize you:• Make sure the front of the drive is facing you.• Make sure your finger is positioned properly. It should be flat and resting entirely on the sensor surface so that it touchesthe metal plate around the sensor itself.• Try using the other registered finger.• Try keeping your finger on the sensor for a longer period of time.• Clean the sensor with a dry tissue or cloth.• If you have dry skin, try touching your finger to your forehead or the side of your nose and then placing your finger onthe sensor.• If you have moist skin, try rubbing your finger on your slacks or shirt sleeve and then place your finger on the unit.• Disconnect and then reconnect the drive.