1TrouBLe ShooTInG Q & aMost of the troubleshooting issues can be easily solved. The common cases andthe respective solutions are listed in the table below. If the problem is not listed ornot shown, please contact technical support.Problem Possible reason SolutionNo Picture,No AudioThe Batteries are totally discharged. Replace batteries with new onesThe power cable is properlyconnected to the device.Check the power lead connection.Confirm that the adaptor has power.The Device is not switched on. Slide the “Power Switch” to the “ON”position.The number of DVB-Tchannels is not wasexpectedThe number of available channels islimited to the number of channelsbroadcast in a given area.Perform “Auto Search” or “ManualSearch” to rescan all channels.The signal quality of some channelsis too lowUse the external antenna to increasethe reception sensitivity. For Indooruse, place the antenna on a high pointclose to a window.Some TV channels are not available Only the locally broadcast channelscan be viewed. They can differ fromarea to area.All channels show“No Signal” or randommosaic tiles appearon the display.Some TV channels signal qualityis too low.Use the external antenna to increasethe reception sensitivity. For Indooruse, place the antenna on a high pointclose to a windowWrong antenna is used Use only the external antenna providedwith this deviceNo DVB-T service is provided in the area Check the DVB-T coverage in your area.The video is finebut there is no soundThe volume is too low Click the “VOL +” button to raise thevolumeThe audio is muted Click the “MUTE” button to disable themute function.The power LED isflashing.The battery power is too low Connect the TV to an external powersource or replace the batteries