Lathem PC600 User Manual
Also see for PC600 Series: Quick start guideUser guide
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Contents
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P A Y C L O C K & P C 6 0 0 U S E R ’ S G U I D E4On the Support page, you may also submit a question through ouronline knowledgebase and one of our technicians will respond toyour inquiry within 24 hours. Email support is free to all registeredusers.Telephone SupportThe help desk is available between the hours of 8am and 7pmMonday through Friday. Please call (800) 241-4990 to speak withour help desk. You will receive free technical support for the first 30days after your initial call. After that period, you may purchase anAnnual Support Agreement which will cover all calls for one year oryou may pay a per-call fee.Annual Support AgreementsAnnual support contracts are designed to keep your terminal andPayClock software working seamlessly. For a single annual fee, yourSupport Agreement offers the following advantages:• Unlimited toll-free telephone support (versus a per-call fee)and priority status for calls• Unlimited access to the extensive library of web-based tipsand FAQs• Free software updates and version upgrades during theSupport Period, giving you free access to the most currentsoftware features• Quick exchanges for damaged or broken terminal, therebyreducing downtime• Extended parts and labor warranty helps you to save moneyon repairs needed after the regular product warranty hasexpiredTo learn more about annual support contracts and to make apurchase, contact us at (800) 241-4990 or visithttp://www.lathem.com/support/support-plans.aspx |
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