EN-35ENGLISHFRANÇAISEESPAÑOL11. Trouble shootingSymptoms Possible cause What should you doNo power or indicator light. The TV is notconnected to thepower.1. Press POWER at the front of the TV, or press on the remote control.2. Ensure the AC power cord is connected tightly to the TV power connector and tothe power socket outlet.3. Remove the AC power cord from the power socket outlet, wait 60 seconds andreconnect the AC power cord.4. Connect the TV to a different power socket outlet.Error message on the screenwith HDMI connection.HDCP authenticationfail.1. Ensure that your HDMI cable is certified.2. Press SOURCE on the remote control to switch to another source and thenswitch back to the HDMI source.3. Reset the accessory device and the TV.Turn on the TVSelect the HDMI channelTurn on the accessory device4. While the TV and the accessory device are powered on, unplug either end of theHDMI cable and then reinsert the cable.No sound is detected fromthe PC.Audio cable is notconnected.2. Connect an audio cable to the PC AUDIO IN port on the TV.3. Press SOURCE on the remote control, and select the PC source.TV does not respond to theremote control.Batteries are installedincorrectly, or lowbattery power.1. Ensure the indicator light on the TV blinks when the remote control buttons arepressed.2. Ensure that you are using the remote control supplied with the TV.3. Ensure that the batteries of the remote control are inserted according to theillustration on the remote control and that the batteries do not need to be replaced.4. Remove the AC power cord from the power socket outlet, wait 60 seconds andreconnect the AC power cord.The picture is distorted. It isstretched out, has short, fat,black bars on the side or top.Broadcast video format. 1. Press the FORMAT button on the remote control to select the best pictureformat.2. For some accessory devices, the picture format has to be set in the accessorydevice.The picture is mostly redand green, or the picture ismissing red when the TV isconnected to an accessorydevice via component cables.Insecure/incorrectconnection.1. Ensure all the connections are made according to the color code.2. Push the component cables all the way into the YPbPr sockets on the TV.No sound on the TVloudspeaker.Volume level is setto zero.1. Increase the volume.Sound is muted. 2. Press MUTE on the remote control.Headphones areconnected.3. Ensure the headphones are not plugged into the TV.Audio cable is notconnected.4. For AV connection, ensure that the Audio L/R cable is connected as described inConnect devices on page 26. If you are using a component cable, ensure that you havenot crossed the red audio cable with the red video cable.Accessory deviceaudio output setting isincorrect.5. For HDMI connections, some accessory devices have an HDMI audio outputsetting that must be turned on for HDMI to HDMI connections.Bad picture quality with acoaxial connection.Standard definitionchannels are not asclear as high definitionchannels.1. Connect the devices via component or HDMI cables.No picture or sound. Incorrect channel 1. Ensure you have selected the correct channel.Incomplete channelinstallation.1. If the TV receives channels via an AV connection, set the TV to the correct sourceinput.2. If the TV is connected directly to the wall via a coaxial connection, perform theauto-installation again.